Get true surround sound from TiviMate — Dolby Digital, Dolby Digital Plus, and Dolby Atmos. This guide covers the correct audio passthrough settings for Firestick 4K Max, soundbars, AV receivers, and TV speakers. No more PCM downsampling or audio sync issues.
Audio passthrough sends the raw, unmodified digital audio signal from your streaming device directly to your soundbar, AV receiver, or home theater system — without the TV or streaming device trying to process or convert it first.
When passthrough is disabled, your device decodes the audio internally and sends it as PCM (Pulse Code Modulation) — a basic stereo signal. This means you lose surround sound, Atmos metadata, and audio quality.
When passthrough is enabled, the raw bitstream (Dolby Digital, Dolby Digital Plus, Dolby TrueHD, DTS, DTS-HD, or Atmos) is sent to your external audio system, which decodes it properly for your speaker configuration.
Key point: Passthrough is essential for any surround sound setup. Without it, even the best soundbar or AV receiver will only receive stereo PCM audio from TiviMate.
TiviMate's audio output setting controls how audio is handled before it reaches your TV or sound system.
Launch TiviMate and navigate to Settings (gear icon in the top-right corner of the home screen). If you're on the premium version, press and hold the Select button on your remote to open the sidebar menu, then select Settings.
In the Settings menu, scroll down and select Playback. This is where TiviMate stores all audio and video output settings, including buffer size, decoder selection, and audio output format.
Settings → PlaybackUnder Playback, find the Audio Output option. This setting determines how TiviMate sends audio to your device. By default, it's often set to PCM or not configured at all. You'll need to change this based on your setup.
Playback → Audio Output| Option | Best For | Details |
|---|---|---|
| PCM | TV speakers | Downmixes everything to stereo. Safe but no surround sound. |
| Dolby Digital | AV Receivers | Standard 5.1 surround. Widely compatible with older receivers. |
| Dolby Digital Plus | Soundbars / Atmos | Enhanced codec for streaming. Carries Atmos metadata. |
| Passthrough (RAW) | High-end AVRs | Sends raw bitstream. Receiver handles all decoding. Best quality. |
| Auto | Testing | TiviMate picks the format. Can be inconsistent with some streams. |
Your Firestick's system audio settings must be configured correctly for TiviMate to pass through surround sound.
From the Firestick home screen, navigate to the top menu and select Settings (gear icon). Then go to Display & Sounds → Audio.
Settings → Display & Sounds → AudioInside the Audio menu, find Dolby Atmos and set it to Best Available. This tells the Firestick to output the highest quality audio format your system supports — Dolby Digital Plus with Atmos when available, or standard Dolby Digital as a fallback.
If you don't see "Dolby Atmos" in the menu, your Firestick may need a software update, or you may have an older Firestick model (non-4K Max).
Display & Sounds → Audio → Dolby Atmos → Best AvailableSome Firestick models have a dedicated Audio Passthrough toggle under the Audio menu. Enable it. If the option isn't visible, your Firestick model may not support system-level passthrough — in that case, rely on the TiviMate Audio Output setting instead.
Your Firestick communicates with your TV/soundbar via HDMI to determine which audio formats are supported. If your TV doesn't report surround sound support (EDID handshake), the Firestick may limit audio to stereo even if your soundbar supports Atmos. Try connecting the Firestick directly to your soundbar or AV receiver, not through the TV.
Choose your audio setup below for the exact TiviMate and Firestick settings you need.
Dolby Digital Plus is the sweet spot
TiviMate Setting
Audio Output → Dolby Digital PlusFirestick Setting
Dolby Atmos → Best AvailableDolby Digital Plus is the standard for streaming services. Most soundbars support it, and it carries Atmos metadata when available. If your soundbar doesn't support Dolby Digital Plus, fall back to Dolby Digital (standard 5.1).
Let the receiver do the decoding
TiviMate Setting
Audio Output → Passthrough / Dolby DigitalFirestick Setting
Dolby Atmos → Best AvailableAV receivers are designed to decode audio. Set TiviMate to Passthrough (RAW) if available, or Dolby Digital as a fallback. Your receiver will handle Dolby Digital, DTS, and Atmos decoding. Connect the Firestick directly to the receiver for the best results.
Keep it simple — stereo only
TiviMate Setting
Audio Output → PCM (Stereo)Firestick Setting
Dolby Atmos → OffDo not use Dolby Digital or Atmos on TV speakers. TV speakers are physically incapable of producing surround sound or Atmos height effects. Forcing Dolby Digital on TV speakers can cause muffled audio, missing dialogue, and echo effects. Stick to PCM/stereo for the clearest sound on built-in TV speakers.
What TiviMate can and cannot do with audio
TiviMate downsamples most audio formats to PCM by default. This is a known limitation — TiviMate does not support lossless audio passthrough like Dolby TrueHD or DTS-HD Master Audio. Even with passthrough enabled, you are getting the lossy Dolby Digital or Dolby Digital Plus version, not the full lossless TrueHD track.
For IPTV streams that contain 5.1 audio (common on sports and movie channels), TiviMate can pass through Dolby Digital (AC3) and Dolby Digital Plus (E-AC3) correctly — but any higher-end codec will be converted to PCM.
If lossless TrueHD Atmos or full DTS-HD passthrough is critical for your home theater, TiviMate is not the right player. Consider these alternatives:
Fix lip-sync problems, no audio, or crackling sound when using audio passthrough with TiviMate.
Audio sync issues are common when passthrough is enabled, because the external audio system introduces slight processing delays that the video doesn't account for.
If you enable passthrough and get complete silence, your audio system doesn't support the selected format.
Crackling audio usually means the audio format selected doesn't match what your system can handle.
Your receiver may show "Dolby Digital" or "PCM" instead of "Atmos" even when the stream contains Atmos metadata.
Not getting surround sound from TiviMate? Message us on WhatsApp and we'll help you configure the right audio passthrough settings for your exact setup.
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